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GENERAL INFORMATION

CONVENTION REGISTRATION

  • The last day to register is June 13, 2025.

  • The Registration Fee covers Social Events, Food, and Educational Sessions.

 

FREQUENTY ASKED QUESTIONS

What does my Convention Registration Fee per person NOT include?

Personal Expenses: Each attendee is responsible for all costs associated with transportation to the Convention, hotel accommodations, and any personal incidentals incurred during the stay.

 

Is there a separate registration for a spouse or guest?

Yes. You can register your spouse or guest two separate ways:

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  1. Thursday/Friday/Saturday registration allows your guest to attend all the evening events with you. This includes the reception and dinner on Thursday evening, dinner and off-site event on Friday evening, and the President’s Awards Dinner on Saturday evening. 
     

  2. Saturday Evening Only registration allows your guest to attend the President’s Awards Dinner on Saturday evening.

 

When should I arrive in St. Louis?

If you are an FAC member or former Franchisee of the Year, arrive by Wednesday early afternoon.  We have a dinner in your honor on Wednesday evening, meeting in the hotel lobby. Invitations to follow and please RSVP to Natalie Lloyd.

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If you are attending one of the Thursday optional trips, arrive on Thursday in time for your scheduled trip. More information on these activities will be available under the Registration tab soon.

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​If you are a full registrant for the Convention with no other obligations, arrive to the hotel by Thursday late afternoon. 

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What does the Convention Full Registrant Fee per person include?

  • Registration, name badge, and full access to Cvent Events app 

  • Vendor Stores

  • All Educational and Panel Sessions

  • All session handouts, if applicable 

  • Reception and dinner Thursday 

  • Breakfast Buffet Friday and Saturday

  • All refreshment breaks Friday and Saturday

  • Lunch Friday and Saturday

  • Off-site event Friday evening, including dinner

  • President’s Awards Dinner

 

CANCELLATIONS

All cancellations are subject to a 10% processing fee.

 

Cancellations between May 1 and June 13, 2025, are subject to a 50% penalty.

 

No refunds are given after June 13, 2025.

 

Registrations are non-transferrable after June 13, 2025.

 

BADGES

Wear your name badge to ALL events, but it is not required at the President’s Award Dinner. There will be a dinner ticket inside your badge for table seating.

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Wearing your name badge to all events helps everyone to get to know each other better.

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SESSION TIPS

  1. Review all materials that are available on this website, on the Cvent Events app (once available), that you will receive by email, and at the Registration Table.

  2. Familiarize yourself with the hotel floor plan.

  3. One person may not be able to attend all of the breakout sessions. Review the topics and devise a plan in advance to participate in the topics that interest you.

  4. Choose the sessions you plan to attend and then locate the meeting rooms on the hotel floor plan.

  5. Please silence your cell phone during sessions.

 

ATTIRE

  • Attire for meetings will be business casual. FISH shirts are always appropriate. St. Louis is typically hot and humid in July but indoor events will be air conditioned. Consider bringing a jacket or sweater as hotel meeting spaces are typically very cold. Wear comfortable shoes.

  • Dress for Thursday evening is FISH attire/business casual.

  • Dress for Friday day is FISH attire/business casual.   

  • Dress for Friday evening is summer casual.

  • Dress for Saturday evening is business formal. Women are encouraged to wear cocktail dresses or pant suits and men are encouraged to wear suits or sports coats.

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HOTEL / PARKING

The hotel offers complimentary parking for FISH attendees and guests over the course of Convention dates. The Sheraton Westport Chalet Hotel does provide a shuttle service. See the Transportation & Parking for more information.

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​EXPENSES

Each attendee is responsible for transportation to the hotel, hotel room accommodations, and any personal incidentals incurred during the stay.

Please note: Registration fees cover only a portion of the costs of meetings, events and food. Fish Window Cleaning Services, Inc., ,and sponsors subsidize a large portion of this convention.

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NEED MORE INFORMATION?

Contact Natalie Lloyd at natalie@fishwindowcleaning.com 
877.707.FISH x 214

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